Terms & Conditions
Perdido Properties (PPM) Rental Terms & Conditions and Resort Policies PPM provides services that connect homeowners or authorized representatives who have units or properties to rent with guests or tenants seeking to rent such as units or properties as well as certain Rental Management Services for the guests and owner (collectively, the “Services”). These services are accessible at www.perdido-properties.com, applications for mobile devices, application Programming interfaces (APIs), Phone centers, the units themselves, devices at the accommodations, and any other websites and other access points through which PPM makes the services available (collectively, the site). Reference to the services include your use of the site and content.
Check-in begins at 4PM CST. During peak season periods, check in may be delayed due to our commitment to providing a clean and inspected unit. If you plan to arrive after 4PM CST please email us at firstname.lastname@example.org so we can best adjust the cleaning schedule and be able to spend extra time preparing your rental. Please note, if you enter the rental before check-in time during our peak season (March through August) without approval, a $150 early check-in fee will be charged to the card on file.
Check out is at 10AM CST. Please give us a call/text at 404-849-0454 or 850-791-3095 if you will be departing the rental early so we can adjust the housekeeping schedule accordingly. Late departures (after 10AM) will be subject to a charge of an additional day (if available), which the guest acknowledges and authorizes to be automatically charged to the credit card on file. Please be sure to read and follow the rental departure instructions that will be provided before arrival. Missing items not returned (such as keys, arm bands, parking passes, fobs, lanyards, etc) will be charged at the guests expense. Lost keys will additionally result in locksmith rekeying services that will be charged to the guest. Owner/PPM is not responsible for items left in the unit, but PPM will return lost items when found if requested (items will be shipped for a $10.00 handling fee plus actual shipping costs). Lost & found items will only be kept at our office for 30 days.
DAMAGE PROTECTION WAIVER
There will be a non-refundable $75.00 charge per reservation to cover incidental damages up to $1,000.00 if reported during your stay. Any damages caused during your stay MUST be immediately reported to PPM. Any damages not reported or damages over $1,000.00, guests will be held responsible and the credit card on file will be charged for the damages accordingly. Any damages that appear purposeful will not be eligible under the Damage Protection Waiver. PPM performs inspections before and after every check-in and check-out in\ which our team evaluates any damages to the property. Guest acknowledges that booking a reservation through PPM automatically authorizes PPM to charge the credit card on file for any damages not covered by damage waiver or non-reported.
PETS / SMOKING POLICY
Pets and smoking are NOT allowed in the rental property (including balconies and patios) with no exceptions, and renters acknowledge not to bring pets into units or smoke in the units, balconies, service halls or elevators, or any other indoor or prohibited outdoor area. Any posted non-smoking signs outside or on resort grounds should also be STRICTLY obeyed, and guests can only smoke in designated smoking areas (if available.) Smoking in a prohibited area will result in an immediate fine imposed by the resort. Smoke detectors inside the resort buildings, particularly but not limited to elevators, are sensitive to any airborne particles (cigarette/cigar smoke or vapors, aerosol spray, water vapor, etc.) are easily set off due to the small spaces and close distance of detectors, which creates a false alarm. Triggering any indoor alarms, regardless of substance will result in a fine imposed by the resort. Unless otherwise noted, pets (including pets belonging to non-paying guests temporarily visiting a unit) are at no time permitted within the rental property, nor permitted anywhere on the property. Smoking or any pet found in a Non-Pet-Friendly unit is a clear violation of this Agreement and will result in immediate eviction from the property with no refund, whatsoever, of payments made.
MINIMUM RENTAL AGE REQUIREMENT
Renter must be at least 25 years old with a valid driver’s license and all members of the rental party must be either 25 years of age or older or traveling as part of a family with at least one member of the party 25 years of age or older. However, certain properties may have alternate age restrictions. Please make sure to refer to and adhere to the specific rental listing page for details. Perdido Properties is authorized to verify age at check-in or at any time during the stay. The qualifying person renting the property (name on the reservation) is responsible for the conduct of all guests and other occupants, and that person must occupy the property for the entire full term of the reservation. IN CASE OF UNDERAGE RENTERS: You will not be given access to the unit or will be required to leave without refund if this requirement is not met.
INITIAL ITEMS WE PROVIDE WITH YOUR RENTAL
Perdido Properties provides the following items and start-up supplies unless description states otherwise: dish towels, fully equipped kitchen (accommodates the total occupancy number), bed linens, bath towel sets (1 per person), kitchen towels and dishcloths, one roll of paper towels, small container of dish soap, 1 load supply of dishwasher detergent, dish sponge, trash liners (one per can), and 1 load supply of laundry detergent (for units that include washer and dryer), one roll of toilet paper per bathroom, soap in every bath, shampoo, conditioner, soap. When the initial items supplied are used, guests will need to bring or purchase additional supplies. Units are also equipped with a vacuum cleaner, broom and mop, but no cleaning products or other supplies are provided. For an additional fee, PPM can provide housekeeping services and/or linen changes referred to as a mid-stay clean. If you are interested in extra supplies or services, don’t hesitate to call us at 404-849-0454 or 850-791-3095 for more information.
Perdido Properties works diligently and is committed to have your unit ready by check-in time, but we ask for your patience during busy season rental periods. We have set the highest of expectations for our housekeeping team to adhere to. If you feel your unit has not received the necessary attention to detail prior to your arrival, we ask that you notify us as soon as possible so we can address your housekeeping issues. We ask for the opportunity to correct any unit cleaning or maintenance issues so you can have a worry-free vacation. The departure cleaning fee includes the remaking of the beds with fresh clean linens, laundering bath towels, dusting, vacuuming and mopping all floors, and cleaning and sanitizing bathrooms after your departure. Additional housekeeping services during your stay such as a mid-stay clean are available for a fee. If additional cleaning is needed after you check out, any items are damaged or missing (including linens), or furniture repositioned, you will be charged for the additional cleaning service and/or missing items. PLEASE DO NOT strip sheets from the beds, and that any used beds be left unmade. PLEASE DO NOT leave wet items in the washing machine, as\ linens are not laundered on site. Guests are responsible for removing all food items from the refrigerator, loading dirty dishes into the dishwasher and turning it on clean, and disposing of all garbage to the outside receptacles or garbage chutes.
Perdido Properties provides all unit linens except beach towels. Perdido Properties provides quality linens for you during your stay, and we request that you use care with the provided linens to avoid non-accidental damage, including makeup or any other kind of stains. Guests are responsible and will be charged for any missing linens or linens damaged due to tanning solutions or makeup products that cannot be removed (these damages are NOT covered by Security Deposit Protection). Linens are to remain in the Rental Property (PLEASE DO NOT USE UNIT LINENS FOR THE FITNESS CENTER, POOL OR BEACH). Towels and sheets are inspected for damage and inventoried before and after each guest stay. Your unit will have a minimum of 2 towel sets per full bath, at least one set of sheets, blankets, and mattress protector per sleeping surface, bath mats for every bath with a tub or shower, kitchen towels, dishcloths and oven pads. Guests are responsible to report any linen shortages or damaged items within 24 hours of arrival. Renters should report any damaged linens prior to departure in order for the security damage protection to be submitted to cover the damaged items. Renter authorizes Perdido Properties to charge to the credit card on file for any unreported missing or damaged linens reported by housekeeping staff after departure. Missing and unreported damaged linens will be charged at new replacement values, including any shipping fees plus a handling fee.
Please report any damage or malfunction of any unit equipment at the rental to PPM as soon as possible. Failure to do so may incur some liability and/or extra charges to the guest. The owner or owner’s representative may enter the property during reasonable hours for the purpose of necessary repairs and inspections and repair personnel may enter the premises for the purpose of the specified repair. Working conditions of pools, pool heaters, hot tubs, air conditioning, television, VCRs, appliances, elevators, etc. are NOT guaranteed. PPM will coordinate to resolve any issues as quickly as possible. No refunds or rate adjustments will be made for mechanical failures, non-working resort amenities, or fire false alarms which are out of the control of PPM.
AFTER HOURS EMERGENCIES, SERVICE CALLS, AND LOCKOUTS
Contact Perdido Properties at 404-849-0454 or 850-791-3095 in the event of an after-hours emergency. Service calls made necessary by actions of Guests/Visitors shall be solely at the guest expense and will charged to the credit card on file or deducted from the security deposit including, but not limited to: lockouts, clogging toilets with non-flushable items, not leaving key in lock box, or otherwise not accommodating unit access for the requested scheduled time. Particular service calls will result in a minimum $40 service call fee, higher for after hours, weekends or extended repairs. Guest acknowledges that unforeseen repairs and necessary maintenance to the grounds and buildings are managed by individual resorts, and PPM has no control over schedules, the time period or extent of work being done on property or adjacent/adjoining properties, including new construction. There is generally little to no impact, and work is rarely done after-hours or weekends, however when necessary there may be limited or restricted access to certain areas of the grounds or property. In cases where PPM is notified in advance, we will do our best to inform our guests ahead of time of any projects that could be in progress during your travels. No cancellations or monetary refunds will be made for noise or restricted access to surroundings at or on the property grounds and/or adjacent properties. For stays over a week, there is the possibility of a monthly maintenance visit to complete routine services and address any outstanding issues. Notification will be given to the guest and access will be required.
Some properties require parking passes, which may or may not be included in your rental fees. If your reservation payment does not include parking, you may be required to purchase parking passes upon arrival. You will be notified by PPM before your arrival if there is an extra charge for parking that was not included in your reservation. Please reference your final access instructions for detailed parking information, which you will receive via email approximately 5 days prior to arrival. No boats, Jet Ski trailers, or motorhome parking is allowed for most locations. Some properties have very limited parking available, especially during peak season times. Parking passes do not guarantee a specific parking space will be available unless an assigned parking space or spaces are provided with your rental. PPM has no control over changes to parking rules, fees or availability made by individual resorts. If needed, off-site parking may be available from a third party company for a fee. If you are bringing multiple vehicles or have questions about the parking policies for your resort please be sure to contact our office at 404-849-0454 / 850-791-3095 or by email email@example.com prior to arrival for maximum vehicle limits, on-site parking pass fees (if applicable) and off-site parking locations or options that may be available.
POOL / SPA / GULF
Guest acknowledges and specifically understands that drowning is a significant cause of death of young children and medically frail elderly or otherwise incapacitated persons. Consequently, guest agrees, as a material condition of this Agreement and as a material inducement to guest to enter into this Agreement, to constantly supervise, or provide constant adult supervision when children, medically frail elderly or otherwise incapacitated persons use, are near, or have any possible access, intentional or unintentional, to the swimming pool/spa/Gulf that is part of the premises. Guest further acknowledges and understands that the subjective swimming pool/spa and premises may not contain pool safety features or life guards designed to deny, delay or detect unsupervised entry to the swimming pool so as to reduce the risk of drowning or near-drowning incidents. Consequently, guest agrees, as a specific material condition of this Agreement and as a material inducement to guest to enter into this Agreement, to use all such safety devices as intended and to advise all family members, guests and invitees of said requirement, including, without limitation, any gate latches, exit alarms if applicable or swimming pool safety covers, if applicable. DO NOT TAMPER WITH OR DISABLE THE ALARMS. Guests are required to immediately notify PPM if any of the safety equipment malfunctions. DOCKS Guests are responsible to read and adhere to the property description on www.perdido-properties.com to verify if the property comes with boat dockage. Guests must verify the depth and length of the dock and PPM will assume no responsibility if the guest’s boat or watercraft will not properly fit. Never may more than two boats occupy any property/resort. Trailer storage may or may not be available on the property and the guest is responsible for verifying this information with PPM when renting a private home, or with the complex if renting within a condo or other communal property.
Cable TV and internet are included in most, but not all homes; guests are responsible to verify this information. PPM is not responsible if services are interrupted or not available in every room of the property. These options are up to the owner’s discretion. Guests are not entitled to any refunds or charge card charge backs for the lack of or interruption of service or channels (ie ESPN, HBO, streaming services, etc). Most units are equipped with high speed internet, but an Ethernet (“Cat 5”) cable may be required if internet access is desired. Most units include free wireless internet, but if you are unsure please contact us in advance. Because individual settings on the internet and wifi-enabled devices may not be compatible with the internet service settings in the rental property, we cannot guarantee the reliability or connectivity of the internet, nor are we responsible for providing internet troubleshooting services. However, there will be contact information in the unit for the Internet Service Provider's Technical Support Staff in the unit, and they can be contacted in the event you should experience internet connectivity issues. Please help conserve electricity and water. If you will be out of the rental for the day, set the thermostat up. Never run the AC with the doors or windows open. Doing so will freeze up the unit and you will be responsible for the HVAC service fee.
REAL ESTATE LISTINGS
Your unit may be shown by a licensed real estate agent during your stay. If so, you will be contacted and given at least 24 hours notice and the showing will be scheduled at your convenience. If the unit is sold, the rental will most likely be transferred to the new owner. If not, you will have the option to switch to a comparable unit if available or be refunded any payments made.
Our rentals are individually and privately owned, each home reflects the discretion of its owner(s). Every effort is made to assure accurate descriptions with no intentional misrepresentation. Renter agrees to accept the rental property on arrival, provided it meets the basic description on the rental website. Renter will not be entitled to a refund or relocation to another property and will have no claim or recourse against the Owner or PPM. Changes in furnishings between time of booking and arrival may sometimes be completed by the owner without notification. Substitutions and refunds will not be made upon arrival for any reason. Distances to the beach are approximate.
REPAIRS / RIGHT OF ENTRY / REFUNDS
Guest agrees to report all inoperative and/or missing equipment to PPM within one hour of arrival by email to firstname.lastname@example.org. Guests will email, call the office or emergency contact number (404-849-0454) or (850-791-3095) and leave a message should repairs be needed during their stay. PPM will schedule service and have parts ordered as quickly as possible. Under no circumstances will the guest(s) be entitled to any refund after the departure date. Once you have completed your stay (departure date/ standard check-out time) you waive all rights to any refunds. PPM or authorized employee, repair technician, or landlord will have right of entry at any time. No refunds/charge card charge backs are allowed for: delay of check-in or early check-out (for any reason), damage to guests' belongings due to malfunctioning equipment/appliances, discoloration of clothing due to chemical content of water; mechanical failures of appliances/electronics/mechanicals, interruption/loss of utilities (including cable, pool heat, refrigeration, air conditioning, internet service or any other reason whatsoever), or inclement weather including hurricanes or any other natural disaster/occurrence.
EXEMPTION FOR PROPERTY SUBSTITUTIONS
Guest acknowledges that the availability of the home is not guaranteed. Should the home confirmed by the guest become unavailable for any reason, PPM will inform Guest when non-availability is certain, and prior to check-in whenever possible. PPM is a representative of the homeowner. PPM reserves the right to make cancellations when deemed necessary by the homeowner. In the event of a required cancellation or if the home should become unavailable for any reason other than natural disaster, every attempt to relocate Guest to a comparable home will be made, unless Guest requests a refund in which case Guest will be issued a full refund less the Admin Fee. Guests are responsible to pay any additional amount on a substitute home that exceeds the original reservation amount.
The owner agrees to provide the unit in a clean, decent, and sanitary condition on the arrival of the renter / guest. Renter accepts condos as is, and as shown on our website (changes in decor, bedding, furnishings may have been updated without notice). The pictures could be in the process of being updated in our system. Upon arrival, please inspect the condo and notify the owner / PPM of any problems that you notice. Please report any housekeeping issues within 2 hours of arrival so PPM can promptly get back to the unit to address any issues. Renter agrees to give the owner and PPM a reasonable amount of time to resolve any problems that may be encountered on arrival or during the stay at the property. On some rare instances, the condo may not be cleaned on time before your check-in, by accidental fault of cleaners. If condo is not cleaned with fresh towels and linens upon check-in to our condo or if you find any other issue(s), Renter agrees to call PPM immediately, so that we may correct problem(s), as deemed necessary by PPM and/or Owner and at PPM/Owner's sole discretion. Housekeeping refunds/adjustments will not be given for unit cleaning issues unless they are not performed in a timely manner after PPM has been notified and given a reasonable opportunity to remedy.
GUEST / RENTER OBLIGATIONS
1. Reasonable and orderly conduct by all guests in the residence with respect given to the terms of this Agreement, the property, the law and the neighbors;
2. Guest is responsible for damages as outlined under DAMAGES;
3. Guest agrees to compensate and save PPM and its employees free and harmless from any liabilities for any loss or damage whatsoever arising from, related to, or in connection with the use of the premises, including, but not limited to, any claim or liability for personal injury or damage or loss of property which is made, incurred or sustained by guest or guests of guest under any circumstance;
4. Guests agree to evacuate the premises if State or local authorities order a mandatory evacuation of an area that includes the premises, in which case. Guests must take all possessions as re- entry cannot be guaranteed and. In the event of a mandatory evacuation NO REFUNDS will be issued by PPM. Recommended trip insurance is available through PPM prior to final payment due date;
5. Guest agrees to abide by all rules of any homeowners or condominium association, City, State, and Local Ordinances.
Should any of the terms of this agreement be breached by Guest, resulting in legal action on the part of the PPM or Owner against Guest(s) in court or a settlement is reached, PPM or Owner shall be entitled to collect all costs of said legal action including, but not limited to, reasonable attorney's fees.
OCCUPANCY / MISCONDUCT / EJECTMENT
The occupancy period begins at check-in on arrival date (4 PM CST or later) and ends at 10:00 AM CST on departure date. Unit is restricted solely to the specific number of occupants as stated on your reservation confirmation. Guests are responsible to confirm bedding configuration and must give PPM an accurate number of occupants to include children and infants/toddlers that is equal to or less than the occupancy requirement.
The signer of this Agreement must be 25 years of age or above (legal photo ID required upon request of PPM) and that signer must be in occupancy of said unit during the entire agreement/reservation period. PPM reserves the right to deny occupancy, evict and refuse refund to anyone at any time that appears to be damaging to the property or in violation of the age restrictions and any other rules set forth. No visitors are allowed on the premises after 10:00PM CST. Guests shall not optionally make, continue, or cause to be made or continued, any noise disturbance before 8:00AM CST or dawn, whichever is earlier, and after 10:00 PM CST. Additionally, during those same hours, the unit occupancy number may not exceed the maximum number of overnight tenants.
Guest acknowledges and agrees that PPM may remove or cause to be removed from the premises any guest or occupant who, while at the premises, illegally possesses or deals in controlled substances, violates any of the terms of this Agreement, is intoxicated, profane, violent, who indulges in any actions which disturbs the peace and comfort of other guests or neighbors, or which constitutes an annoyance, or which degrades the reputation, dignity or standing or the premises, or anyone who fails to make compensation of fees at the agreed-upon rate and fees at the agreed-upon times, or anyone who fails to check-out at the agreed-upon time unless an extension of time is expressly agreed to by PPM, in writing, prior to check-out. Admission to and removal from the premises are not and shall not be based upon race, creed, color, sex, physical disability or national origin. Any notice to vacate may be given orally or in writing by PPM to the guest or occupant, and if in writing shall be as follows: "You are hereby notified that this establishment no longer desires to entertain you as its guest, and you are requested to leave at once. To remain after receipt of this notice is a misdemeanor under the laws of this State."
Any Guest who is asked to vacate early and has paid in advance will forfeit all advanced payments. PPM Will retain any monies collected without further notice as agreed upon liquidated damages, consideration for the execution of this Agreement and in full settlement of all claims, or PPM, at their option, may proceed at law with any damages claim. Any guest who remains or persists to remain in or on the premises after being requested to vacate shall be guilty of a misdemeanor of the second degree punishable in accordance with Florida law. If any person is illegally at the subject premises, PPM may call upon any law enforcement officer of this State for assistance. If the guest is arrested, PPM shall handle all reasonable and proper means to look out for any personal property which may be left at the premises by the guest; however, upon arrest, the guest shall be deemed to have given up any right of occupancy and to have abandoned such rights. Guests may not assign or sublet units.
USE OF FACILITIES
By accepting the numbered occupancy of the vacation property, the guest agrees to hold harmless the property owner, the management company, and the association for accidents or injuries sustained inside rental property or while using available facilities at the property. By using these facilities, the guest accepts responsibility and liability for their own actions. Renter agrees to recompense and save harmless Owner and Owner’s representatives from any and all costs, expenses, legal proceedings, attorney fees, suits, claims or demands whether from loss of life, damage to the property, or injury to the renter, renter’s agent, family, or guest entering the property or resort of every kind and nature. Renter, renter’s family, guests, children, agents, employees or visitors must agree to abide by the “Rules of the Resort” and applicable Florida laws. The use of fireworks is prohibited on all our vacation properties. Local city ordinances and fire code prohibit the use of fireworks on beaches, buildings, or grounds. Loud music and large parties are not allowed in the condo or on the property. Renter will be responsible and maintain the premises in proper condition and appearance. Fire department regulations prohibit the use of grills on all decks, porches and balconies. A common area grill may be located in the pool area or other areas for guest use. Escambia County requires that all tents, chairs, umbrellas, toys, etc., be removed from the beach every night before sunset. Maximum numbered occupancy in a condo is posted on the website as per Owner, Resort and local Fire Marshall. Exceeding the limit will result in eviction and forfeiture of rent.
Guest is responsible for and shall secure PPM against legal liability for their actions and hold them harmless from any and all claims, liability, demands, actions, causes of action, expenses, damages, losses or injuries sustained by any person including the guest, guest's family, agents, guests or invitees as a result of or arising from the guest's subject occupancy, including, but in no way limited to claims arising from the use of any pool, hot tub, spa-pool, water area or dock, which are part of or associated with the premises. Guest shall also be liable and indemnify PPM and property owners for attorney's fees and court costs incurred by PPM and property owners in enforcing any of the terms, covenants or conditions of this Agreement or which are sustained by PPM and property owners as a result of or arising from or during the guest's subject Occupancy. Perdido Properties and its property owners shall in no event have any liability to Tenant or any person Tenant causes or permits to occupy the premise resulting from alleged exposure to any virus or illness, and the Tenant releases Perdido Properties and its property owners from and indemnifies Perdido Properties and its property owners against any claims by any party relating to same in connection with the premises.
MISCONDUCT / VIOLATION OF ANY OF THESE LISTED POLICIES
Many of the above policies are designed to comply with local laws, ordinances, association by laws or other compliance requirements which owners are subject to. Others are designed to protect the rights of owners and guests. By confirming this reservation, the guest agrees to abide by these policies. Guests who violate the above policies are subject to eviction and forfeiture of all payments.
If you have any questions about these Terms or any App Store Sourced Application please contact PPM email@example.com or 404-849-0454